My Quality Guarantee: Returns and Exchanges

As the artist who hand-crafts every Flower Crown, I take immense pride in the quality and longevity of your keepsake. Before any crown leaves my studio, it is meticulously checked to ensure it is flawless and ready for its journey to you.

Because your joy is my priority, I’ve outlined my policy clearly below.

Assurance Against Manufacturing Faults

It is extremely rare for a manufacturing fault to occur, but if you believe your crown arrived with a fault caused during the crafting process, please follow these steps:

  1. Contact Me Immediately: You must contact me within 24 hours of receiving your order to inform me of the fault.
  2. Assessment: The product will need to be returned to my studio so that I can assess the damage and confirm the fault lies in the manufacturing.

Resolution: Where a fault is confirmed to be in the making of the product, I will offer you a full refund or a product replacement. I will cover the cost of your return postage and the postage for the replacement item.

Responsibility and Exclusions

My quality guarantee covers the integrity of the crown upon arrival. I cannot offer a refund or replacement in the following circumstances:

  • Damage in Transit: While I pack every keepsake securely, damage caused by courier mishandling during shipping is outside of my control.
  • Mishandling by Customer: Damage that occurs after delivery due to improper wear, cleaning, or storage (e.g., crushing or bending, as detailed on the Product, Sizing & Care page).

Policy for Exchanges and Store Credit

Please choose your forever keepsake carefully! Due to the unique, handcrafted nature of each item, I do not offer refunds if you simply change your mind.

However, I am happy to ensure you find the perfect piece for your celebration:

  • Exchange: I can offer an exchange for a crown of equal or greater value (with you covering the difference).
  • Store Credit: Alternatively, I can provide a store credit for the product amount.

Note: The customer is responsible for all postage costs associated with returning the item for an exchange or store credit. The crown must be returned in perfect, unworn, original condition with all packaging intact.